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Frequently Asked Questions
Where do I find my photos?
You can download your photos easily at https://app.guesthouseshop.com. Once you create your account and log in, you'll see your home on your dashboard. Simply select your home and the Photos section to instantly download your images, right to your phone or computer. If you’re having trouble, email us directly at firstname.lastname@example.org.
When will my photos be ready?
Your listing photos will be available for download the next business day after your photoshoot takes place. If you need them sooner, we’re able to offer rushed delivery depending on availability and subject to an additional fee. Please contact email@example.com for more info.
Can I reschedule my install/de-install?
We require a minimum of three days notice to reschedule an install and a minimum of seven days notice to schedule a de-install.
Who do I contact to schedule a change?
Please reference the email we send upon project kick off to request a scheduling change with your local Design Manager and Lead Designer.
I have my own photographer. Can I use them instead?
All of our staging packages include photography so that we can help you promote the home through our social channels and website. If you have a preferred photographer, we’d be happy to connect with them and see how we can work together on your project.
How quickly can I book a staging?
Our checkout process allows you to purchase and schedule staging instantly. Our lead times for delivery typically start at 2 weeks from date of purchase.